Refund and Returns Policy

Refund and Returns Policy
Overview
Returns and Refund Policy for RIZIFI.COM
Effective Date: [As per ticket is sold]

At RIZIFI.COM, we strive to provide an excellent ticket purchasing experience. However, we understand that circumstances may change, and you may need to request a return or refund. This policy outlines our guidelines for returns and refunds.

1. General Policy
All ticket sales are final unless otherwise stated in this policy. By purchasing tickets, you agree to our terms and conditions regarding returns and refunds.

2. Eligible Refunds
You may be eligible for a refund under the following circumstances:

Event Cancellation: If an event is canceled, we will issue a full refund to the original payment method.
Event Rescheduling: If an event is rescheduled and you cannot attend the new date, you may request a refund. Please provide proof of your inability to attend the rescheduled event.
Incorrect Ticket Purchase: If you purchased the wrong ticket type (e.g., incorrect date or venue), you may request a refund within 24 hours of purchase. A processing fee may apply.
3. Ineligible Refunds
The following circumstances are ineligible for refunds:

Change of Mind: If you decide not to attend an event, refunds will not be issued.
Failure to Attend: If you do not attend the event for any reason, you will not be eligible for a refund.
Event Lineup Changes: Changes to the event lineup do not constitute grounds for a refund.
4. How to Request a Refund
To request a refund, please follow these steps:

Contact Us: Email our customer support team at [support@rizifi.com] with your order number and reason for the refund request.

Provide Documentation: Include any relevant documentation (e.g., confirmation emails, proof of cancellation, etc.).
Refund Processing: Once your request is received, we will process it within 7-10 business days. If approved, refunds will be issued to the original payment method.

5. Processing Fees
Please note that processing fees may apply to certain refund requests, such as incorrect ticket purchases. These fees will be clearly stated during the refund process.

6. Changes to This Policy
We reserve the right to update this Returns and Refund Policy at any time. Changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

7. Contact Us
If you have any questions regarding this Returns and Refund Policy, please contact us at:

RIZIFI.COM
Email: [helpdesk@rizifi.com]

Thank you for choosing RIZIFI.COM! We appreciate your understanding and support.